SRE Weekly Issue #399

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Severity levels help responders and stakeholders understand the incident impact and set expectations for the level of response. This can mean jumping into action faster. But first, you have to ensure severity is actually being set. Here’s one way.

This research paper summary goes into Mode Error and the dangers of adding more features to a system in the form of modes, especially if the system can change modes on its own.

  Fred Hebert (summary)
  Dr. Nadine B. Sarter (original paper)

Cloudflare suffered a power outage in one of the datacenters housing their control and data planes. The outage itself is intriguing, and in its aftermath, Cloudflare learned that their system wasn’t as HA as they thought.

Lots of great lessons here, and if you want more, they posted another incident writeup recently.

   Matthew Prince — Cloudflare

Separating write from read workloads can increase complexity but also open the door to greater scalability, as this article explains.

  Pier-Jean Malandrino

Covers four strategies for load shedding, with code examples:

  • Random Shedding
  • Priority-Based Shedding
  • Resource-Based Shedding
  • Node Isolation

  Code Reliant

Lots of juicy details about the three outages, including a link to AWS’s write-up of their Lambda outage in June.

  Gergely Orosz

The diagrams in this article are especially useful for understanding how the circuit-breaker pattern works.

  Pier-Jean Malandrino

This one’s about how on-call can go bad, and how to structure your team’s on-call so to be livable and sustainable.

  Michael Hart

Execs cast a big shadow in an incident, so it’s important to have a plan for how to communicate with them, as this article explains.

  Ashley Sawatsky — Rootly

Updated: November 19, 2023 — 9:41 pm
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