SRE Weekly Issue #310

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Articles

Here’s the next incredibly useful article in Jeli’s Incident Analysis 101 series. This one covers the skills and traits of a good incident analyst, along with what not to look for.

  Laura Maguire β€” Jeli

This article has a remarkable level of detail on 13 incidents at Twitter that were related to cache. The authors open with an explanation of why they focused on cache-related incidents.

  Dan Luu and Yao Yue

[…] the same three pillars form the core of any good process, whether it’s for the largest e-commerce giant or a scrappy SaaS startup.

The three pillars are:

  1. Clarity
  2. Transparency
  3. Calm

  Lisa Karlin Curtis β€” incident.io

This one recommends doing away with “P0” and “P5” and instead using plain words like “Low” and “High”.

  Stephen Whitworth β€” incident.io

Feature flags can be a useful way to resolve user impact during an incident.

  Weihan Li β€” Rootly
This article is published by my sponsor, Rootly, but their sponsorship did not influence its inclusion in this issue.

Implementing a dead-switch for your alerting tool is really important so that you don’t blissfully sleep through an outage.

  Chris Loukas β€” HelloFresh

As SRE #1, the author of this article got to define the SRE role from the ground up.

Β Β Fred Hebert β€” Honeycomb

In this article, I will share five lessons I learned about starting SRE teams (or engagements, or organizations).

This article is all about the shape of an SRE team, rather than technical details like SLOs and such.

  Andrea Spadaccini β€” USENIX ;login:

Outages

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