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Articles
Tips and tricks for writing effective runbook documentation when you aren’t a technical writer
I like the discussion of the “Curse of Knowledge” cognitive bias.
Taylor Barnett — Transposit
Here’s one engineer’s SLO journey.
My main focus is on how I educated myself about SLOs and how applied this to my organization.
Ioannis Georgoulas
This blog is a redacted internal memo that aimed to familiarize SLOs with its audience, explain the value of an SLO culture, and describe how we would implement and roll them out.
Thomas Césaré-Herriau — Brex
Why would you do this? It’s all about Conway’s Law.
Ben Nadel
The folks at Adaptive Capacity Labs have seen a few patterns crop up over and over in their post-incident reviews. How many of these have you seen before?
John Allspaw — Adaptive Capacity Labs
Lots of complex contributing factors led to the main character being left behind in the movie Home Alone… so let’s treat it like a production incident!
Fred Hebert
This one includes a complex timeline showing the interplay of two pairs of bugs, where one in each pair masked the other.
Lorin Hochstein
