This is a really thorny one. As individual subprocesses started infinitely looping, their system shifted load to other datacenters, masking the problem. A coinciding failure in the load shifting system made things even more interesting.

  Lloyd Wallis, Julien Desgats, and Manish Arora — Cloudflare

A great discussion of where dashboards fall short and what we should look for instead.

  Adam Kinniburgh — SquaredUp

Read how we have significantly improved the ability of our monolith to correctly and fully process pushes from our users.

  Will Haltom — GitHub

Timing things to happen at specific intervals is yet another way that we collectively find out that dealing with time is a hard problem.

This article illustrates the subtle but important pitfalls in trying to create a system that does something on a strict interval.

  rachelbythebay

This article reads more like a case study. The author gave a prompt to three different LLMs and actually tested the Terraform config it produced.

  Mike Vanbuskirk — Terrateam

When your pub/sub system can have a million subscribers, even something mundane as notifying about subscriber counts requires careful thought.

  Ashmeet Singh — Pusher

To me, this concept comes up over and over in SRE, and it’s a core part of SLOs.

  Juraj Masar — BetterStack

In this blog post, we’ll dive deep into the technical aspects of feature flags and feature management, exploring how they can be leveraged by SREs to enable progressive delivery, improve system resilience, and optimize the user experience.

  Hope Lynch — CloudBees

This week’s Mentour Pilot video covers an accident that involved an inaccurate flight simulator. I wasn’t familiar with the term “negative training” before, but now I’m going to be keeping an eye out for it in the systems I manage!

  Mentour Pilot

Lots of great tips in the comments if you’re looking to tune your resume.

  u/goodolbluey and others — reddit

What can SREs do to increase their available focus time?

   Krishna Vinnakota — DZone

One set of DNS root nameservers (c.root-servers.net) recently fell behind by a couple of days on updates for the root zone. We kind of just expect the root servers to work, you know?

  Dan Goodin — Ars Technica

Stripe talks about the design of their DocDB system built on MongoDB that achieves 5 nines of reliability.

  Jimmy Morzaria and Suraj Narkhede — Stripe

A Severity Zero (worst-case) incident is an entirely different thing from your average incident. This article talks about what makes it different and gives tips for handling one.

  Chris Evans — incident.io

With SLA credits kicking in for some services after just seconds of downtime, Amazon relies on multiple layers of automation.

  Nicholas Yan — Graphite

Here’s a great summary of a podcast episode about Google’s incident response practices.

Google’s latest Search Off The Record podcast discussed examples of disruptive incidents that can affect crawling and indexing and discuss the criteria for deciding whether or not to disclose the details of what happened.

  Roger Montti — Search Engine Journal

Here are some essential practices and traits that can make you an exemplary SRE.

Includes 19 tips with short explanations.

  Prabesh

How do layoffs impact resiliency and adaptive capacity? Are the folks making those decisions cognizant of the potential impact on reliability?

  Will Gallego

Time to get down into the bits and bytes of how Honeycomb queries work with this look into a recent optimization in their data storage layer.

  Hazel Edmands — Honeycomb

  Full disclosure: Honeycomb is my employer.

Here’s how HelloFresh integrated SLOs into their internal platform’s new progressive rollout capability.

  Victor Hugo Brito Fernandes — HelloFresh

I like to consider running an incident review to be its own action item. Other follow-ups emerging from it are a plus, but the point is to learn from incidents, and the review gives room for that to happen.

  Fred Hebert
Note: Fred is my coworker and I’m mentioned in this article

This article covers a wealth of topics around creating an on-call system.

Learn how to navigate vacations, parenthood and personal preferences to improve your reliability practice.

  Rootly

There has been major flooding in Brazil recently, and this article looks at it with an SRE lens. Note, the main article is in Portuguese with an English translation lower down the page.

  Dario Bestetti

This article shows you how to use Infrastructure as Code to implement AWS’s Well-Architected Framework, with Terraform examples.

  Lokesh Aggarwal

The challenges of Auto Scaling, from cold start impact, tech debt, and cost realities. Prioritising scaling as code and shared responsibility for optimal performance in cloud efficiency.

  Karl Stoney

For each post-incident action that you are proposing, we would appreciate it if you would fill out the following template.

Looking at the author, you know this one’s not going to just be what it says on the tin. It’s a thought-provoking exploration of the meaning and purpose of post-incident action items.

  Lorin Hochstein

This article presents in incident theme that I’ve lived through many times but never had such a pithy name for.

  Geoff Townsend — Blameless

There are risks and downsides inherent in a distributed system, so it’s worth thinking about whether you really need one.

  Pipitz — Adevinta

And here’s a counterpoint to the previous article: deciding whether you need a distributed system isn’t just about scale.

  Marc Brooker

The effectiveness of memes in availability campaigns.

This short post is a pile of memes, and the video one is top notch.

  Ross Brodbeck

Paraphrasing part of this article: either you didn’t understand your system fully when you wrote the alert, or there really are sporadic failures.

  Chris Siebenmann

If you’ve ever created an action item from an incident along the lines of “don’t take unnecessary risks in the future”, you need to read this one.

The rest of you need to read it too.

  Lorin Hochstein

A how-to for building anomaly detection alerting in Prometheus with specific config examples.

  Karl Stoney

A panicked engineer asks reddit’s r/sre about an incident they caused: how could they have done better? Will they be fired? The comments are spot on, and this conversation is fresh enough that you could jump in too if you’re interested.

  u/console_fulcrum and others — reddit

Last Monday, Honeycomb had an outaged related to a schema migration involving MySQL’s ENUM data type, and they posted this incident report.

Bonus content: I wasn’t aware of ENUMs at all, so I had to brush up with this article: 8 Reasons Why MySQL’s ENUM Data Type Is Evil.

  Honeycomb

  Full disclosure: Honeycomb is my employer.

An experienced SRE discusses the skills and experiences you might be quizzed about in an interview for an SRE role.

  Krishna Vinnakota — DZone

Written by a GitHub employee, this article seeks to answer the titular question, with discussions of noise reduction concerns and incidents that affect only a subset of customers.

  Ross Brodbeck

Wow, this incident is a really great example of the idea that there is no one single root cause.

  Google

Understand the safeguard configuration of the ArgoCD’s ApplicationSet through the experience of our SRE who learned from an incident

  Tanat Lokejaroenlarb — Adevinta

Sometimes it’s better to do something in multiple passes, even if it’s less efficient. This applies to individual programs and major deployments alike.

  Thomas A. Limoncelli — ACM Queue

Another thought-provoking take on the argument that there is no one root cause.

  Lorin Hochstein

I referenced this at work the other day, but the interesting bit is that the pod-eviction-timeout option has been removed in Kubernetes 1.27 and I’ve had difficulty finding out what it was replaced by.

  Bhargav Bhikkaji

How to use llama-2 7b to generate summaries of your incidents, using Cloudflare workers and Workers AI.

It’s a complete how-to using an open source LLM.

  Karl Stoney

Here’s a great incident writeup from last December that I came across this week.

By the way, if you see or write an incident followup post, I’d be grateful if you sent a link my way!

  Turso